Results
Every figure below comes from my roles as a franchise owner, operations manager, business consultant and regional operations leader. The settings were franchise businesses, and the lessons apply to any service business with a team.
| Result | Measure | Where | How |
|---|---|---|---|
| +22% | Regional revenue in 12 months | Franchise network, 30+ locations, $20M+ region | Standardized core operations so systems scaled across locations |
| +18 pts | Network NPS | Same region | Coached owners on profitability, service quality and client retention |
| 15% | Lower operating costs | Same region | Authored the regional operations manual; unified SOPs and KPIs for cleaning, billing, HR and client communications |
| 9–12% | Average profit-margin lift | 25+ franchise owners | Within one year of engagement |
| 35% | Faster time-to-profitability | New franchise owners | Redesigned onboarding program |
| 91% | Less scheduling time; 8× more qualified candidates | Franchise network | Centralized hiring-vendor program |
| $0 → $2M+ | Combined annual revenue | 3 franchise territories I owned | 30+ employees, full P&L accountability |
| 40% | Lower employee turnover | My own units | Structured hiring, onboarding and incentive programs |
| 20% | Fewer cost overruns | My own units | Operational playbooks and KPI systems |
| 60% | More inbound leads | My own units | Local marketing campaigns |
| $0 → $1M+ | New branch revenue in two years | Moving and junk removal franchise, as operations manager | Systematized service delivery, training and financial controls |
Results reflect specific situations and are not guaranteed for future work. Context for any figure is available on a call.
Summaries
Scope: owner-operator of three franchise units with 30+ employees and full P&L accountability.
Actions: operational playbooks, KPI systems, structured hiring, onboarding and incentives, and local marketing campaigns.
Outcome: $2M+ combined revenue, 20% fewer cost overruns, 40% lower turnover and 60% more inbound leads.
Scope: advised franchise owners on business performance, financial systems, HR and sales.
Actions: one-on-one engagements, standardized CRM templates and marketing tools, and corporate training webinars.
Outcome: average profit-margin lift of 9–12% within a year of engagement.
Scope: the onboarding program for new franchise owners.
Actions: redesigned the program, then helped rebuild the learning management system for onboarding, compliance and staff development.
Outcome: new owners reached profitability 35% faster.
Scope: a region of 30+ franchise locations, covering operations, marketing, finance and training.
Actions: authored the operations manual, unified SOPs and KPIs, co-led dashboards and automated reporting, and ran the preferred-vendor program.
Outcome: +22% regional revenue in 12 months, +18 NPS points and 15% lower operating costs.
Book a free review and we will look at which of these levers fits your business.